Assurio

Support

Help with Assurio on web, iOS and Android.

Contact us

Privacy and data requests: privacy@buildfix.app

We reply within one business day, Monday to Friday.

Delete your account

To delete your Assurio account and personal data, email privacy@buildfix.app from the address you sign in with, or open Settings → Delete account in the app.

We remove your profile, sign-in credentials and notifications. Maintenance and fire-safety records your workspace is legally required to keep may be retained with your personal identifiers removed. Requests are completed within 30 days.

Common questions

I can't sign in — it says my email isn't on the access list.: Assurio is invite-only. An admin or manager must add your email in Settings → Team access before you can create an account.
I signed up with Google — can I also use a password?: Yes. Sign in with Google, then open Settings → Password and set one. Both methods will then work with the same account.
The camera opens when I add a job. Can I type instead?: Yes. On the capture screen choose the text option to describe the fault without taking a photo.
My changes aren't showing in the mobile app.: Force-close and reopen the app. Assurio loads the latest published version each time it starts.
How do I delete my account?: Email privacy@buildfix.app from your account address, or use Settings → Delete account in the app. Requests are actioned within 30 days.