Terms of Service

Assurio is a property maintenance and work-order platform providing job reporting, assignment and tracking, planned maintenance scheduling, asset and site records, parts and inventory integration, fire-walk record keeping, and reporting. We provide it on a subscription basis for your internal business use.

Assurio workspaces are invite-only. An admin or manager in your organisation controls who is added, what role they hold and when access is removed. You are responsible for the accuracy of the people you invite, for keeping credentials confidential, and for all activity under accounts in your workspace. Notify us at security@buildfix.app if you suspect unauthorised access.

You must not, and must not permit anyone to:

• upload unlawful, defamatory, or malicious content, or content you have no right to share;
• upload personal data of tenants or third parties beyond what is necessary to record and resolve maintenance work;
• attempt to access another workspace’s data, probe or bypass access controls, or disrupt the service;
• reverse engineer, decompile, copy, resell, sublicense or white-label the platform;
• use the service to build a competing product, or to scrape it in bulk.

As between us, your workspace data — jobs, photos, assets, fire-walk records and user records — remains yours. You grant us a limited licence to host, process and transmit it solely to provide and support the service. Where we process personal data on your behalf we act as processor and you act as controller; the Data Processing Addendum forms part of these terms. Our handling of personal data is described in the Privacy Policy.

The Assurio platform, its software, database schema, designs, documentation, name and logo are owned by Assurio and protected by copyright, database right, trade mark and trade secret law. You receive a non-exclusive, non-transferable, revocable licence to use the service during your subscription. No other rights are granted, expressly or by implication. Feedback you send us may be used freely without obligation.

The service can connect to inventory systems you choose, including Hotel Stock Master. Those systems are controlled by you or by their providers, not by us. We are not responsible for their availability, accuracy, or how they handle data you send to them, and connecting them is at your discretion.

Fire-walk routes, checklists, inspection templates and any statutory references in Assurio are provided as a record-keeping and evidence aid only. They are not legal advice and not a certification of compliance with the Fire Services Acts 1981 & 2003 (Ireland), the Regulatory Reform (Fire Safety) Order 2005 (England & Wales), the Fire (Scotland) Act 2005, the Fire Safety Regulations (Northern Ireland) 2010, or any other safety legislation.

You remain solely responsible for your fire risk assessment, for confirming that any checklist reflects current law and your premises, and for the competence of the people carrying out walks. We do not warrant that content is current or complete, and to the fullest extent permitted by law we exclude liability for any loss arising from reliance on it.

We aim to keep the service available and to fix faults promptly, but we do not guarantee uninterrupted or error-free operation and no service level is promised unless separately agreed in writing. Planned maintenance, third-party outages and force majeure events may interrupt access. Support is provided through our support page.

Fees, billing period and renewal terms are those set out in your order or plan. Unless stated otherwise, fees are exclusive of VAT, are payable in advance, and are non-refundable for part periods. We may change pricing on 30 days’ notice, effective at your next renewal.

We may suspend access immediately where use threatens the security or integrity of the service, is unlawful, or where fees are materially overdue. Either party may terminate for material breach not remedied within 30 days of notice, or at the end of a subscription period. On termination your access ends; you may export your data before the end date and for 30 days afterwards, after which we may delete it.

We warrant that we will provide the service with reasonable skill and care. Otherwise, and to the fullest extent permitted by law, the service is provided “as is” and all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement, are excluded.

Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, business, anticipated savings, or for loss or corruption of data to the extent it could have been avoided by your own backups. Each party’s total aggregate liability in any 12-month period is limited to the fees paid by you for the service in that period.

You will indemnify us against claims arising from your unlawful use of the service, from content you upload, or from your failure to obtain the rights or notices needed for personal data you enter into the platform.

We may update these terms. Material changes will be notified in-app or by email at least 14 days before they take effect, and continued use after that date constitutes acceptance. The current version and effective date are shown at the top of this page.

These terms are governed by the laws of Ireland and the parties submit to the exclusive jurisdiction of the courts of Ireland. Where the Customer is established in the United Kingdom, the parties may instead agree in writing that the laws of England and Wales and the courts of England and Wales apply.

Assurio. legal@buildfix.app